474A Main Street, Clinton, MA @ Jack's Mill  ·  Mon–Fri 7:30am–5:30pm  ·  978-706-BARK
FAQ

Frequently asked questions.

Everything you need to know before your pup's first day. Still have questions? Get in touch.

Getting started

What is the minimum age for daycare?

All pups must be at least 4 months of age to attend. Pups 1 year and over must be spayed or neutered.

What vaccines are required?

DHPP (yearly), Rabies (yearly or every 3 years), Bordetella (every 6 months), and K9 Influenza (yearly), plus a monthly flea and tick preventative.

Is a temperament test required?

Yes — and it's free. Dogs are invited to spend a few hours with us, free of charge, while we assess their play style and find the right group.

What kind of collar should my dog wear?

All pups must wear a quick-release collar. Harnesses are not permitted.

Are leashes required?

Yes — all dogs must be on a leash in all open and common areas.

A day at Fenway Bark

How are dogs grouped?

Dogs are grouped together based on size, temperament, and play style.

What is the dog-to-staff ratio?

Fenway Bark maintains a group ratio of at maximum 15 dogs for each coach.

Is there quiet time?

All pups have time to relax in the afternoon. Lights out, soothing music, and a little down time!

Can my dog bring lunch?

Yes — please pack it in a single-serving disposable bag labeled with your dog's name, date, and time.

Can staff give my dog medication?

Staff members will administer medication as prescribed by your dog's veterinarian, and only with the owner's permission.

What if there's an incident?

Staff members are required to report any incidents or injuries that occur during daycare hours. We reserve the right to terminate a dog's enrollment at any time if we feel the safety of their care or the care of other dogs is impacted.

What are your staff's qualifications?

We are proud members of the International Boarding and Pet Services Association (IBPSA), Fear Free Pets, and the Professional Animal Care Certification Council (PACCC).

Schedules & closures

What holidays are you closed?

Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Do you close for vacations?

Fenway Bark is closed the week of July 4th and the week between Christmas and New Year's.

What is the cancellation policy?

Please provide advance notice of any cancellations or changes. Same-day cancellations are non-refundable.

Is there a late pickup fee?

Late pickup fees may apply for pickups outside the designated pickup hours.

Paw Partner app

How do I download the app?

Paw Partner is available on both the App Store and Google Play Store.

Can I purchase packages in the app?

Yes — you can purchase daycare packages or any other services right in the app.

What are "Estimated Charges"?

Estimated Charges show the expected price for your dog's day at daycare. For daycare-only days, this is the final price.

How are package credits applied?

Daycare package credits are automatically applied when you're checked out at the end of the day.

How will you communicate with me?

Via the Paw Partner app, phone, or in person.

Payments & billing

What payment methods do you accept?

Cash, check, Visa, MasterCard, Discover, and American Express. All sales are final and all payments are non-refundable.

Where can I pay?

You can pay either inside our facility or in the Paw Partner app.

Didn't find your answer?

Give us a call or send a message — we're happy to help.

Contact Us